Thanks for shopping at Simply Water.
If you are not entirely satisfied with your purchase, we’re here to help.
You have 7 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Once we have received your item, we will let you know that we’ve received it and that we are in the process of evaluating if it’s in the same condition as when it was delivered to you. We will let you know the status of your refund as soon as we have finished inspecting your item.
If your return is approved, we will initiate a refund to your credit / debit card (or original method of payment). A 20% restocking fee will be charged on all items purchased from Simplywater.com and that are returned within the 7-day return policy.
Note: Restocking fees are not applied when a product is returned due to a defect.
You will receive the refund within a certain amount of days, depending on your card issuer’s policies.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, contact us.
093 60399 / 01 4920414 / 086 8241671
Unit 51 N17 Retail Park,
Monday to Friday 09.00 – 17.00